Name: Business Developer
Brand: MySpecialist
Price: 925.00 EUR
Availability: InStock

Business Developer

VIP Eligible

A prospect database that is never used, quotes sent without follow-up, an incomplete CRM, meetings that depend entirely on the managing director: in many SMEs, business development moves in fits and starts, driven by whatever is most urgent. Steady growth relies on precise targeting, consistent multichannel prospecting, rigorous opportunity follow-up and reliable sales data the team can build on.Here is what a Business Developer from MySpecialist can take on:Target definition: identifying priority sectors, company sizes, job functions and regions based on the offer, the existing customer base and the most profitable accounts.Prospect database building: researching accounts and decision-makers, enriching contact details and qualifying lists using LinkedIn, business directories and enrichment tools.Multichannel prospecting: setting up and running sequences that combine emails, LinkedIn messages and calls, with messaging tailored to each target and each stage of the sales cycle.Cold calling and meeting booking: discovery calls, handling common objections and scheduling qualified meetings in the calendar of the sales team or the managing director.Opportunity qualification: assessing need, budget, timing and the contact’s decision-making level to focus sales effort on genuinely mature deals.Quote follow-up: structured follow-up of proposals sent, answering prospect questions and reactivating opportunities that have gone quiet.CRM management: keeping contacts, accounts, pipeline stages and interaction history up to date in Odoo, HubSpot, Pipedrive or Salesforce.Sales collateral preparation: writing prospecting messages, presentations, commercial proposals and sales arguments tailored to each customer segment.Existing account development: reactivating dormant customers, identifying additional needs and pursuing cross-sell and upsell opportunities.Market monitoring: tracking competitors, tenders, buying signals and market changes likely to open new opportunities.Reporting and performance analysis: tracking response, conversion and win rates by channel and target, and adjusting messaging and priorities accordingly.The Business Developer can support an existing sales team, generate opportunities independently for a managing director, or help launch a new offer, a new market or a new region.Frequently asked questionsWhy work with a Business Developer? To keep the pipeline consistently supplied through targeted prospecting, rigorous opportunity follow-up and reliable sales data.Can this professional work in complex sales environments? Yes, particularly in B2B sales involving several stakeholders, long decision cycles or multiple markets.Is the scope limited to the items listed? No, it can be adapted to other needs related to prospecting, sales follow-up or account development.

20 service(s) performed

03 available slot(s)

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VIP Pricing: 786€ /month

Normal Pricing: 925€ /month

03 available slot(s)

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VIP Pricing: 786€ /month

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AI Data Annotator

VIP Eligible

An AI model is never more reliable than the data used to train or evaluate it. Labels that vary from one annotator to another, guidelines interpreted differently, ambiguous cases classified at random, test sets that are not representative: these flaws end up in the model’s output. Annotation requires strict application of guidelines, constant attention to edge cases and consistent quality across large volumes.Here is what an AI Data Annotator from MySpecialist can take on:Text annotation: document classification, intent detection, sentiment analysis, named entity recognition and passage labelling according to a defined taxonomy.Image annotation: classification, bounding boxes, polygons, segmentation and keypoints on photos, scanned documents or product images.Video annotation: frame-by-frame object tracking, action identification and sequence segmentation based on the events to detect.Audio transcription and annotation: transcribing conversations, identifying speakers, timestamping and labelling audio segments.Language model output evaluation: rating relevance, accuracy and instruction-following, comparing responses and writing reference answers.Document data extraction: locating and labelling fields in invoices, contracts, forms or identity documents to train automated extraction tools.Edge case handling: identifying items that do not clearly fit the guidelines, flagging them and suggesting additional rules.Quality control and review: reviewing other annotators’ work, measuring agreement and correcting errors against the project’s quality criteria.Annotation platforms: working in Label Studio, CVAT, Labelbox, Prodigy or the company’s internal tools.Multilingual annotation: processing content in French, English and other languages depending on the language skills the project requires.Guideline feedback: reporting inconsistencies, problematic examples and grey areas to improve annotation guides as the project progresses.The AI Data Annotator can contribute to building an initial dataset, a continuous annotation flow or the regular evaluation of a model already in production, adapting to each project’s guidelines, tools and volumes.Frequently asked questionsWhy work with an AI data annotator? To obtain consistent training and evaluation data, annotated according to precise guidelines and quality-checked.Can this professional work on complex projects? Yes, particularly when guidelines are detailed, ambiguous cases are frequent or data types vary.Is the scope limited to the items listed? No, it can be adapted to other needs related to annotating, classifying or evaluating data for artificial intelligence.

29 service(s) performed

04 available slot(s)

PRO Verified financial health

VIP Pricing: 574€ /month

Normal Pricing: 675€ /month

04 available slot(s)

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VIP Pricing: 574€ /month

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E-commerce Assistant

VIP Eligible

Incomplete product pages, prices that differ between the website and marketplaces, items shown as available when they are out of stock, blocked orders nobody notices: in an online store, every inaccurate piece of data quickly turns into a lost sale, a return or an unhappy customer. Day-to-day store management requires accuracy, solid knowledge of CMS platforms and marketplaces, and constant coordination between online sales, logistics, customer service and marketing.Here is what an E-commerce Assistant from MySpecialist can take on:Product catalogue management: creating and updating product pages, categories, variants, SKUs, attributes and images, including bulk imports via CSV files or catalogue management tools.Product data quality control: spotting missing or inconsistent information, standardising content and checking how product pages display before and after publication.Pricing and promotions: updating prices, setting up sale prices, discount codes, flash sales and seasonal sales according to the agreed commercial calendar.Stock and availability monitoring: checking stock levels, identifying discrepancies between the website, ERP and marketplaces, and updating availability to avoid selling out-of-stock items.Order processing and follow-up: checking orders, updating statuses, detecting blocked or incomplete orders and following them through to shipment.Returns and incident handling: managing return requests, refunds, lost or damaged parcels and picking errors, in coordination with logistics and customer service.Marketplace management: publishing and updating listings on Amazon, bol.com, Cdiscount or other platforms, checking synchronised feeds and fixing listing errors.CMS and content management: uploading copy, images, banners, category pages and landing pages in Shopify, WooCommerce, PrestaShop, Magento or Odoo.Campaign preparation: setting up products, visuals, pages and pricing rules for seasonal campaigns, launches and key trading periods.E-commerce activity monitoring: tracking sales, orders, stock-outs, return rates and inactive products, and flagging anomalies that require a decision.Coordination with teams and partners: passing on relevant information and following up actions with logistics, marketing, customer service, the web agency or suppliers.The E-commerce Assistant can manage a single-channel store as well as an operation spread across several websites and marketplaces, adapting to each company’s tools, procedures and volumes, including during a platform migration or a seasonal peak.Frequently asked questionsWhy work with an e-commerce assistant? To keep the catalogue, stock, prices and orders accurate every day, on the website and across marketplaces.Can this professional work across several platforms? Yes, they can work in different CMS platforms and marketplaces and manage an operation spread across multiple sales channels.Is the scope limited to the items listed? No, it can be adapted to other operational tasks related to running an online store. Here is what an E-commerce Assistant from MySpecialist can handle: Product catalogue management : creating and updating product pages, categories, variants, references, prices, specifications, images and other information required for publication on the online store or other sales channels. Product data quality control : checking information, correcting inconsistencies, standardising content and reviewing product pages before and after publication. Price and promotion management : updating prices, promotional offers, discount codes, campaign periods and commercial rules according to agreed guidelines. Inventory and availability monitoring : checking stock levels, identifying discrepancies and updating availability across the online store, internal tools, marketplaces and other sales channels. Order processing and follow-up : checking orders, updating statuses, verifying information required for processing and following operational issues through to resolution. Returns and incident management : following return requests, refunds, blocked orders, fulfilment errors and other situations requiring coordination with customer service or logistics teams. Marketplace management : publishing and updating offers, checking synchronised data, monitoring statuses, identifying data-flow errors and handling incidents on the platforms used by the company. CMS and content management : uploading and updating text, images, categories, commercial pages and content in environments such as Shopify, WooCommerce, PrestaShop or the tools used by the company. E-commerce activity monitoring : tracking sales, orders, stockouts, returns, incidents, active products and other indicators required for the operational management of the online store. Coordination with internal teams : sharing relevant information and following up actions with logistics, marketing, sales, customer service and technical teams. Depending on the company’s organisation and the platforms in use, an E-commerce Assistant can also support catalogue imports, the preparation of commercial campaigns, data-flow checks, multi-channel product management and other operational activities related to the day-to-day running of an online store. Frequently asked questions What activities can an E-commerce Assistant handle? The professional can support product catalogues, orders, inventory, promotions, marketplaces, content, returns and the operational follow-up of e-commerce activities. Can the professional work with different CMS platforms and marketplaces? Yes, depending on the company’s tools, the professional can manage operations across the online store and several sales channels. Is the scope limited to the activities listed above? No, it can be adapted to related operational activities within e-commerce management. "

35 service(s) performed

05 available slot(s)

PRO Verified financial health

VIP Pricing: 701€ /month

Normal Pricing: 825€ /month

05 available slot(s)

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VIP Pricing: 701€ /month

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Amazon / Marketplace Manager

VIP Eligible

A listing suppressed without warning, the Buy Box lost to a reseller, variations broken after an upload, FBA stock stranded, an account health alert: on Amazon and other marketplaces, product visibility depends on strict rules, flawless catalogue data and daily monitoring of seller accounts. Each platform has its own requirements for categorisation, content and performance, and a single unresolved issue can be enough to make an offer disappear from search results.Here is what an Amazon / Marketplace Manager from MySpecialist can take on:Product listing creation and optimisation: writing and updating titles, bullet points, descriptions, backend search terms and images in line with each category’s rules and shopper search behaviour.Catalogue and variation management: structuring parent-child families, attributes, EAN and ASIN codes, and fixing broken variations, duplicates and categorisation errors.Uploads and data feeds: preparing and submitting inventory files, enriching supplier data and checking synchronised feeds between the ERP, the website and marketplaces.Brand content: setting up and updating A+ content, the brand store and Brand Registry elements.Pricing, offers and Buy Box: monitoring prices and competing offers, identifying unauthorised resellers and adjusting offers to retain the Buy Box within the agreed commercial rules.Stock and FBA logistics: tracking stock levels, preparing shipments to Amazon fulfilment centres, checking receipts and resolving discrepancies or stranded inventory.Seller account health: monitoring performance metrics, warnings and claims, and preparing responses and action plans when required.Issue and suppression handling: identifying blocked, suppressed or rejected listings, analysing the cause and correcting the data or documents requested by the platform.Marketplace support cases: opening, substantiating and following up cases with Seller Support through to resolution.Advertising campaign management: day-to-day management of Sponsored Products and Sponsored Brands campaigns, tracking spend, keywords and advertising cost of sales.Multichannel and other marketplaces: publishing and maintaining offers on bol.com, Cdiscount, Zalando or other platforms, according to their specific requirements.Performance reporting: tracking sales, sessions, conversion rates, returns, customer reviews and profitability per SKU, and flagging trends and anomalies.The manager can work on a Seller Central or Vendor Central account, across one or several European countries and on catalogues ranging from a few dozen to several thousand SKUs, including during a brand launch, the opening of a new marketplace or the takeover of an account in difficulty.Frequently asked questionsWhy work with an Amazon / Marketplace Manager? To keep listings compliant, offers visible and the seller account healthy on Amazon and other marketplaces.Can this professional handle complex situations? Yes, particularly with suppressed listings, Buy Box loss, large catalogues or accounts active in several countries.Is the scope limited to the items listed? No, it can be adapted to other needs related to managing catalogues, offers and seller accounts on marketplaces.

24 service(s) performed

05 available slot(s)

PRO Verified financial health

VIP Pricing: 808€ /month

Normal Pricing: 950€ /month

05 available slot(s)

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VIP Pricing: 808€ /month

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Process Automation

VIP Eligible

Retyping the same information from one program into another, sending the same reminder emails every week, updating a spreadsheet by hand, getting an invoice approved by passing it from person to person: in many companies, tasks like these take hours every week. Automating means handing this repetitive work to the software itself, by making programs communicate with each other according to clear rules. The automation specialist identifies which tasks are suitable, sets up these automatic sequences and checks that they keep working over time, including when information is missing or a program does not respond. Here is what an automation specialist from MySpecialist can take on: Process analysis: looking at how work is actually done, which steps, people and programs are involved, to decide which tasks to automate first based on time saved and risk of error. Designing automatic scenarios: defining what triggers each automation, which conditions are checked and what happens in special cases. Connecting software: linking the CRM, accounting software, online shop, email or project management tools so information flows without being entered twice. Setting up automation platforms: building and configuring automations with Make, Zapier, n8n or Microsoft Power Automate, depending on the company’s tools and budget. Data exchange via API: setting up direct exchanges between applications and coordinating with developers when a more specific approach is needed. Automating administrative tasks: creating documents automatically, filing records, extracting information from emails or forms, and updating spreadsheets and databases. Reminders, alerts and approvals: sending automatic reminders, alerts when something looks wrong and approval flows between departments, with a record of who approved what. Testing before go-live: checking each scenario with real data, reviewing unusual cases and fixing errors before everyday use. Monitoring and error handling: keeping an eye on running automations, detecting failures, retrying automatically and alerting the right person when something goes wrong. Documentation and handover: clearly describing automations, access rights and dependencies so the team stays in control of what has been set up. Ongoing improvement: measuring time saved, reducing platform usage costs and adapting automations to new tools or business growth. The specialist can automate a single, well-defined task or a set of connected processes, take over automations built by someone else or move them to another tool. Decisions that require human judgement are always approved by a person. Frequently asked questions Why work with an automation specialist? To free up time spent on repetitive tasks and reduce data entry errors, through software that exchanges information automatically. Do we need to change software to automate? No, the specialist works primarily with the tools the company already uses and connects them. Is the scope limited to the items listed? No, it can be adapted to other needs related to process automation and connecting tools.

26 service(s) performed

04 available slot(s)

PRO Verified financial health

VIP Pricing: 765€ /month

Normal Pricing: 900€ /month

04 available slot(s)

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VIP Pricing: 765€ /month

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AI Agent Development

VIP Eligible

An AI agent is a digital assistant that handles certain tasks on its own: answering customer questions on the website or by email, sorting incoming requests, finding information in the company’s documents or updating the customer database. To be genuinely useful, it needs a clear definition of what it is allowed to do, a proper connection to the software already in use and agreed points where a person takes over. The AI agent specialist designs these assistants, sets them up and monitors them, with close attention to data security and cost control. Here is what an AI agent specialist from MySpecialist can take on: Needs analysis: identifying repetitive tasks and frequent requests where an AI agent genuinely saves time or improves service quality. Defining each agent’s role: what it should do, what it must not do, the tone it uses, when it passes a request to a team member and how to check that it is working well. Technology selection: choosing AI models, tools and hosting services suited to the need, the budget and the company’s confidentiality requirements. Writing instructions: drafting the guidelines, examples and response formats that allow the agent to answer clearly, consistently and in the company’s tone. Connection to business tools: linking the agent to the CRM, ERP, mailbox, calendar or databases so it can look up information and carry out authorised actions. Use of internal documents: setting up smart search across procedures, contracts, product sheets or records so the agent answers using the company’s own, up-to-date information. End-to-end process automation: combining AI agents with tools such as n8n, Make or Zapier to handle a request from start to finish, from receipt to reply or data entry. Coordinating several agents: splitting a complex process between several specialised agents when it makes sense, with control over how they interact. Testing before go-live: checking answers against real and unusual situations, spotting invented or incorrect answers and making corrections before users have access. Security and human control: managing access, protecting sensitive data, keeping a record of actions taken and requiring approval from a person for high-risk operations. Monitoring and improvement: day-to-day monitoring, error analysis, refining instructions and keeping AI model usage costs under control. The specialist can build a first agent to test an idea, improve an agent already in place, take over a solution built by another provider or adapt an agent to new needs. Frequently asked questions Why work with an AI agent specialist? To have reliable AI assistants, connected to the company’s tools and governed by clear security rules. Does an AI agent replace a team member? No, it handles specific, repetitive tasks and passes requests that need human judgement to a person. Is the scope limited to the items listed? No, it can be adapted to other needs related to building, integrating or monitoring AI agents.

21 service(s) performed

05 available slot(s)

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VIP Pricing: 1 020€ /month

Normal Pricing: 1 200€ /month

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VIP Pricing: 1 020€ /month

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Data Processing and Cleaning

VIP Eligible

The same customer recorded three times under different names, incomplete addresses, phone numbers written ten different ways, supplier lists that each arrive in a different format: when a company’s files are in a mess, emails go to the wrong people, invoices bounce back and the figures can no longer be trusted. The data operator puts these files back in order. They correct, complete, sort and check the information, line by line if needed, and set simple rules so it stays clean over time. Here is what a data operator from MySpecialist can take on: Cleaning and formatting: correcting errors and formats, and standardising names, addresses, phone numbers, codes and categories according to rules agreed with the company. Removing duplicates: finding customers, contacts or products recorded more than once in files or the CRM, and merging them into a single record that keeps the most reliable information. Data entry and updates: entering information from documents, forms, invoices, purchase orders or scanned paper documents, and checking it for consistency. Completing records: adding missing information from reliable sources such as websites, business directories, company registers, LinkedIn or specialised tools. Collecting information online: gathering public information from websites or platforms, manually or with dedicated tools, and organising it in a usable table. Classification and categorisation: assigning a category, sector, label or status to each record according to a defined taxonomy, so data can be sorted and targeted easily. Preparing imports and exports: putting files in the right format and checking them before they are loaded into a CRM, ERP, email platform or marketplace. Checking information: verifying email addresses, VAT numbers, postal addresses or identifiers, and flagging incorrect or outdated data. Quality control: sample checks and cross-checks to measure error rates and track how files improve over time. Advanced spreadsheet work: using Excel or Google Sheets with formulas, lookups, pivot tables and Power Query to process large volumes quickly. Documented entry rules: writing clear guidelines on how information is entered and filed, so the whole team applies the same rules. The data operator can carry out a one-off clean-up of a customer or supplier database as well as regular processing of new data, adapting to each company’s tools, volumes and rules. Frequently asked questions Why work with a data operator? To have clean, complete and reliable customer, supplier and prospect files that sales, marketing, accounting or logistics teams can use. Can this professional handle large volumes? Yes, particularly when thousands of lines need to be cleaned, completed or reclassified according to precise rules. Is the scope limited to the items listed? No, it can be adapted to other needs related to processing, checking and preparing data.

25 service(s) performed

06 available slot(s)

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VIP Pricing: 616€ /month

Normal Pricing: 725€ /month

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VIP Pricing: 616€ /month

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Offshore Management Controller

VIP Eligible

A budget set at the start of the year and rarely revisited, margins known only at year-end close, costs that are hard to allocate between activities, monthly reporting that arrives too late to correct anything: in many SMEs, management steers without a clear view of actual profitability. Management control relies on a detailed reading of accounting and operational figures, reliable monitoring tools and the ability to explain variances to non-financial stakeholders.Here is what an Offshore Management Controller from MySpecialist can take on:Budget preparation: building the annual budget by activity, department or cost centre based on historical data, commercial assumptions and management objectives.Forecasts and reforecasts: regularly updating revenue, cost and profit forecasts based on actual activity.Budget versus actuals monitoring: comparing monthly actuals with budget, analysing significant variances and identifying their causes.Profitability analysis: calculating margins by product, customer, project, channel or site, and highlighting activities that create or destroy value.Management accounting: defining allocation keys, allocating indirect costs and checking the consistency of cost centre postings.Cost price calculation: determining the full cost of products, services or projects to inform pricing and trade-off decisions.Management dashboards: designing and updating financial and operational indicators in Excel, Power BI or the company’s reporting tool.Monthly reporting: preparing management reports with key figures, trends, commented variances and points of attention.Cash flow forecasting: building and updating the cash plan based on known receipts, payments and commitments.Period-end support: preparing cut-off items, provisions and consistency checks in coordination with the accountant or accounting firm.Ad hoc studies and decision support: costing investments, modelling scenarios, analysing the impact of a price increase or a new hire.Management process improvement: making source data more reliable, automating recurring reports and documenting calculation rules.The management controller can set up a first steering framework in an SME that does not yet have one, or strengthen an existing finance function during budget cycles, closings or a reorganisation.Frequently asked questionsWhy work with a management controller? To gain a reliable view of margins, costs and variances, and steer the business using up-to-date figures.Can this professional work in multi-activity organisations? Yes, particularly when several activities, sites or entities need to be monitored and compared using common management accounting rules.Is the scope limited to the items listed? No, it can be adapted to other needs related to financial steering, reporting and decision support.

39 service(s) performed

03 available slot(s)

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VIP Pricing: 999€

Normal Pricing: 1 175€

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VIP Pricing: 999€

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Payrollbeheerder

VIP Eligible

Hours entered late, absences passed incorrectly to the payroll provider, meal vouchers calculated on the wrong number of days, a new hire missed in the monthly run: in payroll, an error shows up immediately on the employee’s payslip and is rarely fixed without lost time or trust. Payroll preparation requires accuracy, strict adherence to deadlines and solid knowledge of each company’s variable pay items, contracts and approval workflows.Here is what a Payroll Administrator from MySpecialist can take on:Variable pay collection: gathering hours worked, overtime, bonuses, commissions, expenses and benefits to include in the monthly payroll.Absence and leave tracking: recording and checking holidays, sick leave, time off in lieu, special leave and other absences, and verifying supporting documents.Pre-submission checks: verifying consistency between time records, contracts, employee files and the data sent to the payroll provider or payroll software.Payroll provider liaison: submitting data on time and following up queries and corrections with SD Worx, Partena, Securex, Acerta, Liantis or the company’s provider.Starters, leavers and contract changes: preparing the information required for new hires, contract amendments, changes in working hours and terminations.Payslip review: checking payslips produced, identifying anomalies and following up corrections before payment.Fringe benefits: managing meal vouchers, eco vouchers, company cars, group insurance and other benefits according to internal rules.Employee records: keeping administrative data, contract documents, certificates and supporting documents up to date for each employee.Employee queries: handling routine questions about payslips, leave balances, certificates and administrative documents.Payroll cost reporting: preparing reports on payroll costs, headcount, absenteeism and hours worked for management or accounting.Annual deadline preparation: gathering the items required for holiday pay, year-end bonuses, tax forms and adjustments.The payroll administrator can take over the full monthly payroll preparation for an SME, or strengthen an existing HR team during peak periods, a change of payroll provider or the harmonisation of payroll processes.Frequently asked questionsWhy work with a payroll administrator? To make payroll preparation more reliable, meet deadlines and reduce errors on employee payslips.Can this professional work with our payroll provider? Yes, they prepare and submit data in the tools and according to the procedures of the payroll provider or payroll software in use.Is the scope limited to the items listed? No, it can be adapted to other needs related to personnel administration and payroll management.

33 service(s) performed

07 available slot(s)

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VIP Pricing: 850€ /month

Normal Pricing: 1 000€ /month

07 available slot(s)

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VIP Pricing: 850€ /month

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Software Testing

VIP Eligible

A button that does not respond, a form that rejects a valid address, a payment that fails on a smartphone but not on a computer: it is often customers who discover these errors, and always at the worst moment. Testing software means using an application or website methodically, step by step, to find what does not work before users notice. The software tester checks every new version or change, describes the problems found precisely so developers can fix them, and then checks that the fix works. Here is what a software tester from MySpecialist can take on: Understanding what needs testing: reading feature descriptions, mock-ups, user stories and business rules to know exactly what the application should do and what needs to be checked. Preparing test scenarios: writing the steps to follow, the data to use and the expected result for each feature. Preparing test data: creating the accounts, products, orders or other dummy data needed to test in conditions close to real use. Feature testing: checking step by step that each function does exactly what it is meant to do. End-to-end journey testing: reproducing what a real user does, for example from sign-up through to order and confirmation, to check that everything flows correctly. Screen and display checks: reviewing forms, buttons, links, messages and text visible to the user. Testing across devices and browsers: checking on desktop, tablet and smartphone, and in Chrome, Safari, Edge or Firefox according to the agreed scope. Testing errors and unusual cases: checking how the application behaves with a missing field, incorrect data, a double click or an unexpected action. Regression testing: checking after each fix or new version that what worked before still works. Bug reporting: creating clear tickets with the problem, the steps to reproduce it, the actual result, the expected result and screenshots, in Jira, Azure DevOps or the team’s tool. Bug classification: assessing the severity and priority of each problem according to the project team’s rules. Fix verification: retesting after developers have intervened to confirm the problem is resolved, and updating ticket status. Test campaign reporting: summarising the tests carried out, problems found, issues still open and points still to be validated. The tester can work on a new application, a website redesign, an update or a migration, take over existing test plans or prepare user acceptance testing. The decision to go live remains with the project team or designated managers. Frequently asked questions Why work with a software tester? To catch errors before users do and give developers precise descriptions that make fixes easier. Can the tester work with our development team? Yes, they use the team’s tools and follow its way of working, whether in sprints or by release. Is the scope limited to the items listed? No, it can be adapted to other needs related to quality control and software validation.

31 service(s) performed

03 available slot(s)

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VIP Pricing: 807 500€ /month

Normal Pricing: 950 000€ /month

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VIP Pricing: 807 500€ /month

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IT Support / Helpdesk

VIP Eligible

An Offshore IT Support / Helpdesk Technician acts as the first point of contact for users experiencing IT issues or requiring technical assistance. The role handles requests remotely, performs initial diagnostics, applies established troubleshooting procedures and follows tickets through resolution to restore the operation of workstations, applications, accounts and business services as efficiently as possible. Here is what an Offshore IT Support / Helpdesk Technician from MySpecialist can take care of: User request handling : receiving and processing requests submitted through tickets, email, messaging or other written channels defined by the company. Incident qualification : collecting the required information, identifying the issue and categorising requests according to the company’s defined categories and priority levels. First-line diagnosis : analysing symptoms, checking configurations and performing defined troubleshooting steps to identify the likely cause of an issue. Resolution of common IT incidents : handling issues involving workstations, software, browsers, peripherals, access, email and other tools used by employees. Remote user support : assisting users and accessing their workstations through remote-support tools authorised by the company. User account management : creating, modifying, disabling and updating user accounts according to approved requests and defined procedures. Access and password management : handling password resets, account unlocks and access requests within the helpdesk scope and established security policies. Microsoft 365 and collaboration tool support : assisting with common issues involving email, user accounts, office applications and collaboration tools used by the company. Software installation and configuration : installing, updating and configuring authorised applications according to available procedures and access rights. Peripheral support : diagnosing and assisting with printers, monitors, keyboards, mice, headsets and other equipment connected to user workstations. Ticket follow-up : updating statuses, actions performed, information received and outcomes to maintain complete traceability of support requests. Incident escalation : forwarding unresolved issues or incidents outside the first-line support scope to the appropriate technical teams with the information required for further investigation. Joiner and leaver support : preparing or disabling accounts, access rights, software and other IT elements required when employees join or leave the organisation. Solution documentation : creating and maintaining procedures, troubleshooting guides and knowledge-base articles for recurring issues. Depending on the IT environment, tools and assigned access rights, an Offshore IT Support / Helpdesk Technician can also support workstation preparation, IT asset tracking, inventories, licence requests and other routine remote-support activities. Issues requiring physical on-site intervention or technical expertise outside the assigned scope are escalated to the appropriate teams. Frequently asked questions What requests can an Offshore IT Support / Helpdesk Technician handle? The role can handle common incidents and requests involving workstations, software, user accounts, access, email, collaboration tools and peripherals that can be diagnosed or managed remotely. Can an Offshore IT Support / Helpdesk Technician work directly on our employees’ computers? Yes, when the company provides an authorised remote-support solution and the required access rights, the technician can diagnose and resolve issues within the assigned scope. What happens when an issue cannot be resolved remotely? The troubleshooting steps already performed are documented and the ticket is escalated to the appropriate internal team or service provider for further diagnosis or on-site intervention.

40 service(s) performed

06 available slot(s)

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VIP Pricing: 1 488€

Normal Pricing: 1 750€

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VIP Pricing: 1 488€

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Systems & Network Administrator

VIP Eligible

An Offshore Systems & Network Administrator supports the day-to-day operation of IT infrastructure to keep systems, servers, services and network equipment available, correctly configured and documented. The role monitors the environment, handles technical incidents, performs routine administration and follows the procedures defined by the company. Here is what an Offshore Systems & Network Administrator from MySpecialist can take care of: Server administration : day-to-day administration of Windows or Linux servers, including monitoring services, resources, configurations and other elements required for their operation. User account and access management : creating, modifying and disabling user accounts, groups and access rights according to approved requests and company policies. Microsoft services administration : operational management of users, groups, licences and standard settings within Microsoft 365, Active Directory and related services. Infrastructure monitoring : monitoring servers, services, equipment and resources to identify outages, alerts, capacity issues and abnormal behaviour. Network administration : managing network equipment, connections, addressing, access and configurations within the assigned scope. System and network incident handling : analysing alerts and failures, performing initial diagnostics, applying defined resolution procedures and escalating incidents when additional expertise is required. Patch and update management : preparing, deploying and checking system and software updates according to defined maintenance windows and procedures. Backup monitoring : checking backup execution, identifying failures and performing the verification or restart procedures defined by the organisation. Virtual environment administration : day-to-day management of virtual machines, resources and configurations within the company’s virtualisation environments. Cloud service administration : operational management of cloud resources, users and services included within the assigned administration scope. Technical request management : handling tickets relating to systems, access, services and network equipment while documenting statuses and actions performed. Log and alert monitoring : reviewing technical logs and events to identify recurring errors, service interruptions and other issues requiring intervention. Infrastructure documentation : maintaining procedures, configurations, inventories, diagrams and other technical information required for effective infrastructure management. Preventive maintenance : carrying out scheduled checks on systems and equipment to identify potential issues before they affect users or services. Depending on the infrastructure, technologies and assigned access rights, an Offshore Systems & Network Administrator can also support service migrations, deployment of new environments, automation of administration tasks and other activities related to systems and network operations. Critical security, architecture or high-impact availability changes remain subject to the company’s authorisation and validation procedures. Frequently asked questions What activities can an Offshore Systems & Network Administrator handle? The role can cover server administration, user accounts and access, Microsoft services, networks, backups, virtualised and cloud environments and technical incident management. Can an Offshore Systems & Network Administrator work directly within our IT infrastructure? Yes, the role can work remotely within the company’s systems and tools according to the assigned access rights, procedures and responsibilities. Can the role perform critical infrastructure changes? It can prepare and perform operations within its assigned scope. Critical changes with a significant impact on security or availability remain subject to the company’s authorisation and validation processes.

31 service(s) performed

03 available slot(s)

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VIP Pricing: 1 912€

Normal Pricing: 2 250€

03 available slot(s)

PRO Verified financial health

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VIP Pricing: 1 912€

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Cybersecurity

VIP Eligible

An Offshore Cybersecurity Specialist supports the monitoring and protection of information systems when access, devices, applications and security events require regular oversight. The role analyses alerts, reviews configurations and vulnerabilities, applies established security procedures and documents incidents to help reduce risk and maintain a controlled IT environment. Here is what an Offshore Cybersecurity Specialist from MySpecialist can take care of: Security alert monitoring : monitoring events and notifications from security tools to identify unusual behaviour, access attempts and other situations requiring analysis. Security event analysis and triage : reviewing available information to distinguish routine events from anomalies requiring further investigation or escalation. Security incident follow-up : documenting detected events, collecting relevant information and tracking actions according to established incident-response procedures. Vulnerability management : monitoring identified vulnerabilities, classifying them according to defined rules and coordinating remediation actions with the relevant teams. Security patch monitoring : checking patch deployment and following up systems or devices that remain outstanding. User account and access reviews : reviewing accounts, groups, permissions and access rights to identify obsolete, excessive or inconsistent privileges. Privileged access monitoring : reviewing accounts with elevated permissions and monitoring their use according to established procedures and authorisations. Security configuration reviews : checking security settings across systems, workstations, applications and cloud services against the standards defined by the company. Security log analysis : reviewing and correlating logs from systems, applications and devices to identify unusual or recurring events. Endpoint and server protection monitoring : reviewing statuses reported by security solutions, identifying unprotected or abnormal devices and following up required remediation. Phishing report handling : analysing emails and other items reported by users, classifying cases and applying the defined procedures for suspicious messages. Remediation tracking : maintaining follow-up of vulnerabilities, incidents, non-compliant configurations and other security findings until correction or validation. Security procedure documentation : creating and maintaining procedures, registers, controls and other information required for operational security management. Cybersecurity reporting : preparing reports covering alerts, incidents, vulnerabilities, patches, access and other security indicators defined by the organisation. Depending on the IT environment, security tools and assigned access rights, an Offshore Cybersecurity Specialist can also support audit preparation, evidence collection, remediation plans and other operational security activities. Critical decisions, sensitive changes and actions that may significantly affect system security or availability remain subject to the company’s authorisation and validation procedures. Frequently asked questions What activities can an Offshore Cybersecurity Specialist handle? The role can cover security alert monitoring, event analysis, vulnerability and incident follow-up, access and configuration reviews and security reporting. Can an Offshore Cybersecurity Specialist work with our existing cybersecurity tools? Yes, the role can work with monitoring, vulnerability management, endpoint protection, ticketing and other security tools used by the company according to the assigned access rights and procedures. Can the role take action directly during a security incident? It can analyse and document incidents and perform the actions included within its assigned scope. Critical decisions and sensitive operations remain subject to the company’s escalation, authorisation and validation procedures.

35 service(s) performed

03 available slot(s)

PRO Verified financial health

VIP Pricing: 2 380€

Normal Pricing: 2 800€

03 available slot(s)

PRO Verified financial health

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VIP Eligible

VIP Pricing: 2 380€

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Offshore Medical Secretary

VIP Eligible

An Offshore Medical Administrative Assistant remotely supports the recurring administrative activities of a medical practice, healthcare centre or healthcare professional. The role processes written requests, manages appointments, maintains administrative patient records and prepares documents required for patient follow-up, in accordance with the organisation's procedures, access rights and confidentiality requirements. Here is what an Offshore Medical Administrative Assistant from MySpecialist can take care of: Appointment management : creating, rescheduling and cancelling appointments within the practitioner’s or organisation’s calendar according to availability and defined scheduling rules. Administrative calendar management : organising consultation slots, monitoring availability and maintaining the information required for accurate scheduling. Written patient request handling : receiving, categorising and following up requests submitted by email, secure messaging, forms or other written channels provided by the organisation. Administrative patient record preparation : creating and updating the administrative information required for patient management within the organisation’s systems. Administrative data verification : checking contact details, identification information and other required data for completeness and consistency according to established procedures. Medical document filing : attaching and filing received documents within the appropriate patient records according to defined rules and access rights. Administrative document preparation : preparing letters, forms, certificates and other documents using templates, information and instructions provided by the healthcare professional. Document request management : following up requests for copies, forms and administrative documents and escalating them when medical validation is required. Incomplete record follow-up : identifying missing information or documents and preparing the requests required to complete administrative records. Data entry and maintenance : entering and updating information within medical software, administrative systems and tracking files used by the organisation. Administrative billing preparation : collecting, checking and entering the information required for billing according to the organisation’s procedures and assigned responsibilities. Administrative request and task tracking : maintaining structured follow-up of received requests, completed actions and items still requiring processing or validation. Administrative coordination : forwarding information and documents to practitioners, colleagues and relevant departments according to internal procedures. Document management : filing, naming, archiving and organising administrative documents to maintain structured and accessible records. Depending on the organisation and tools in use, an Offshore Medical Administrative Assistant can also prepare correspondence, update databases, support the administrative follow-up of consultations and handle other activities that can be performed entirely remotely. The role does not diagnose conditions, provide medical advice or make clinical decisions. Any request requiring medical judgement is escalated to an appropriately qualified healthcare professional. Frequently asked questions What activities can an Offshore Medical Administrative Assistant handle? The role can manage appointments and calendars, process written requests, update administrative patient records, prepare documents, enter data and follow up administrative tasks that can be handled remotely. Can an Offshore Medical Administrative Assistant work within our existing medical software? Yes, the role can work within the organisation’s existing software and tools according to the assigned access rights, procedures and responsibilities. Can the role answer medical questions from patients? No. It can handle administrative matters and provide information covered by established procedures, but questions requiring medical advice, interpretation or clinical decisions are escalated to an appropriately qualified healthcare professional.

22 service(s) performed

03 available slot(s)

PRO Verified financial health

VIP Pricing: 1 402€

Normal Pricing: 1 650€

03 available slot(s)

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VIP Pricing: 1 402€

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Technical Drafter

VIP Eligible

An Offshore Technical Drafter supports projects where technical drawings, plans or documentation need to be created, updated or adapted from instructions, sketches, surveys or existing documents. The role produces technical drawings remotely using the company's design software, applies defined drafting standards and maintains structured documentation to provide project teams with accurate and usable technical drawings. Here is what an Offshore Technical Drafter from MySpecialist can take care of: Technical drawing production : creating 2D drawings from sketches, surveys, specifications, existing plans or instructions provided by the project team. Sketch conversion : turning sketches, annotations and working documents into structured technical drawings according to the company's drafting conventions. Existing drawing updates : incorporating requested corrections, modifications and revisions into existing technical files. 3D modelling : creating or adapting three-dimensional models when required by the project and supported by the software in use. Technical detail production : producing views, sections, details, assemblies and other drawings required to clearly represent the project. Drawing dimensioning : adding and updating dimensions, references, levels and other technical indications according to the defined standards. Drafting standard application : following the company's layers, naming conventions, title blocks, scales, symbols and other drawing standards. Drawing revision : incorporating changes provided by project managers, engineers, architects or technical teams. Drawing package preparation : organising views, sheets, references and revisions required to produce a consistent technical documentation package. Revision management : identifying and organising document revisions to maintain clear traceability of changes. Drawing consistency checks : checking dimensions, references, correspondence between views and available information to identify inconsistencies before delivery. File conversion and redrawing : adapting or recreating drawings from PDF files, images, legacy files and other usable sources. File preparation for distribution : exporting drawings into the required formats and preparing documents for internal teams, partners and other project stakeholders. Technical documentation : maintaining bills of materials, drawing lists, references and other information associated with the technical drawings. Depending on the industry, software and nature of the projects, an Offshore Technical Drafter can work on drawings related to buildings, technical installations, industrial environments, mechanical systems, electrical systems and other fields requiring technical drafting. Design decisions, engineering calculations and regulatory approvals remain under the responsibility of appropriately qualified architects, engineers or other authorised professionals. Frequently asked questions What types of drawings can an Offshore Technical Drafter produce? The role can create, update and redraw 2D plans, technical details, sections and diagrams and, depending on the profile and software used, produce 3D models based on information supplied by the company. Can an Offshore Technical Drafter work with our existing software and drafting standards? Yes, the role can work with the company's existing software and apply its layers, title blocks, naming conventions, drafting standards and file-management procedures. Can the role independently design the technical solutions represented in the drawings? It can produce and adapt drawings within the assigned instructions and responsibilities. Design decisions, technical calculations and approvals requiring specific qualifications remain with the appropriately qualified professionals.

27 service(s) performed

03 available slot(s)

PRO Verified financial health

VIP Pricing: 1 615€

Normal Pricing: 1 900€

03 available slot(s)

PRO Verified financial health

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VIP Pricing: 1 615€

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